Find answers to the most common questions. If you can't find what you're looking for, our team is always ready to help.
About Our Products
Q: What is Ganoderma Lucidum and why is it so special?
Ganoderma lucidum is a mushroom revered in Eastern medicine for over 2,000 years, known as the "Mushroom of Immortality." It is unique for its high concentration of over 200 nutrients and antioxidants. Its main benefit is that it acts as an adaptogen, helping the body manage stress and find its natural balance. You can learn its fascinating full story here .
Q: Do your products have quality certifications?
Yes, and it's our top priority! All of our products are registered with the National Institute of Health (INVIMA) in Colombia, guaranteeing their safety and quality. We also hold the international HALAL certification , which endorses the purity and high standards of our production processes worldwide.
Q: With so many products out there, how do I know which one is right for me?
That's a great question! We've designed selection guides on each of our collection pages to help you. As a general rule:
- If you're looking for energy for your mornings , explore our collection of coffees.
- If you need a break for calm and clarity in the afternoon , our teas and hot chocolates are ideal.
- If your goal is long-term support for your immune system , we recommend our specialized capsules.
- If you still have questions after exploring, we invite you to our free, personalized consultation . Simply contact us here .
Orders and Payments
Q: Is it safe to purchase from this site?
Absolutely. Your security is paramount to us. Our store has an SSL security certificate, which means all your information is encrypted. Additionally, we work with the most secure and recognized payment gateways to process your purchase.
Q: What payment methods do you accept?
We accept a wide variety of payment methods for your convenience, including credit cards (Visa, Mastercard), debit cards (via PSE), and other local methods. You'll see all available options at checkout.
Q: How does the ordering process work?
It's very simple. Once you make your payment, you'll immediately receive a confirmation email. From that moment on, our team will process your order in a personalized manner to ensure the highest quality. This is our special touch to ensure everything is perfect.
Q: Can I return a product if I changed my mind?
At ZALEIA, we focus on ensuring the highest quality and hygiene of our products, which are intended for personal consumption and care. For this reason, we do not accept returns or issue refunds. We invite you to carefully review your shopping cart before completing your order to ensure the products you selected are the ones you want.
We understand that mistakes can happen. Therefore, we offer the option of exchanging a product under the following conditions:
- Product Condition: The product you wish to exchange must be in its original packaging, completely sealed, and in perfect condition, as you received it. Opened, used, or damaged products will not be accepted.
- Exchange Value: Exchanges can only be made for a product of equal or greater value. If the new product costs more, the customer must pay the excess.
- Shipping Costs: The customer will be responsible for all shipping costs associated with the exchange (both the return of the original product and the shipping of the new product).
If you find yourself in this situation, please contact us here within the first 5 days of receiving your order so our team can guide you through the process. At ZALEIA, we're always happy to help.
Shipping and Deliveries
Q: Where do you ship to and what is the cost?
We ship to all of Colombia. Shipping costs will be automatically calculated on the checkout screen once you enter your address.
Q: How long will it take for my order to arrive?
Once your payment is confirmed, our internal process takes approximately 24 business hours. From then on, the carrier's delivery time is X to Y business days for major cities and Y to Z days for other locations.
Q: How can I track my shipment?
Of course! As soon as your order is shipped and delivered to the carrier, we'll send you a second email with the tracking number so you can track its location in real time.